Dissertation/Thesis Abstract

Establishing credibility online through impression management
by VanBogart, Shauna M., M.A., Gonzaga University, 2014, 46; 1552310
Abstract (Summary)

This project sought to understand how individuals establish credibility online through impression management strategies. Applying Goffman's (1959) impression management theory, the literature review highlighted four leading self-presentation tactics that bolster credibility effectively on the Internet: structure and aesthetics of personal websites, publication of content that is consistent, insightful and authentic, the use of self disclosure, and verification of expertise through testimonials and references. These four self-presentation strategies were applied to analyze eight entrepreneurs who have successfully built a credible presence online. These case studies were further developed through the design of online course that teaches entrepreneurs how to use impression management effectively online.

Indexing (document details)
Advisor: Cunningham, Carolyn
Commitee: Givens, Dave
School: Gonzaga University
Department: Communication and Leadership
School Location: United States -- Washington
Source: MAI 52/05M(E), Masters Abstracts International
Subjects: Entrepreneurship, Communication, Web Studies
Keywords: Credibility, Entrepreneur, Impression management, Internet, Online credibility, Self-presentation
Publication Number: 1552310
ISBN: 978-1-303-71764-2
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