Dissertation/Thesis Abstract

Employee retention during a leadership change
by Brown, Octavia Lynnette, D.B.A., University of Phoenix, 2013, 127; 3578625
Abstract (Summary)

This qualitative exploratory case study explored employee turnover during a leadership change. The qualitative exploratory case study design allowed participants’ to speak freely about their experiences during a leadership change. The purpose of this study was to examine leadership style influence on employee retention during a change in leadership. The study focused on both Transformational and Transactional leadership characteristics to provide the reader with optimal characteristics to include in their leadership style during a leadership change. Six themes emerged from this qualitative exploratory case study: (a) communication preference, (b) management’s communication to employees, (c) emotional intelligence, (d) leader characteristics, and (e and f) resignation or perseverance during a leadership change. The themes offer the reader insight into an employee’s journey during a leadership change. The conclusion section summarizes the importance of two way communication between management and employees to retain employees during a leadership change. The implications section reviewed management and employee perspectives during a leadership change. The implications included management concerns about operations and employee concerns about the impact of the change to them personally. The implications support the need to communicate throughout a leadership change to retain employees.

Indexing (document details)
Advisor: Witherspoon, Michelle
Commitee: Carreras, Marcos, Hauck, Gary
School: University of Phoenix
Department: Business Administration
School Location: United States -- Arizona
Source: DAI-A 75/05(E), Dissertation Abstracts International
Subjects: Entrepreneurship, Management, Technical Communication, Document Preparation Services
Keywords: Change in leadership, Communication preference, Emotional intelligence, Employee turnover and retention, Morale boosters, Resignation or perseverance, Transformational and Transactional leadership
Publication Number: 3578625
ISBN: 978-1-303-72317-9
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