Dissertation/Thesis Abstract

Exploration of the Project Management Practitioner's Emotional Intelligence Competencies
by Hooper, Linda A., D.B.A., Walden University, 2013, 122; 3604406
Abstract (Summary)

The success rate of information technology projects is on a downward trend, with reported losses in the billions of dollars. Recent studies indicate a 50–56% project success rate based on quality, budget, and on-time criteria. Building upon the conceptual framework of the emotional intelligence and knowledge management theories, the purpose of this phenomenological study was to explore how project management practitioners apply self- and cultural-awareness competencies to affect project outcomes. Using a purposeful sampling method, 24 experienced U.S.-based project management practitioners participated in a web-based questionnaire. Following Giorgi’s data reduction process resulted in numeric data coding. Thematic analysis revealed themes of (a) awareness and redirection of negative emotions, (b) cultural intelligence, and (c) balanced diverse teamwork. The findings from this research study support increasing awareness, training, and application of emotional and cultural intelligence competencies within the multidimensional knowledge-centric global business environment. Increased awareness and ability to use emotional and cultural competencies can lead to enhanced business outcomes. Improved people-based business practices may increase the economic stability for the organization, employees, and specifically the project management practitioner as a knowledge manager. Implications of social change from this study include increasing success of knowledge-based information technology solutions, expanding employment opportunities, and supporting socially-responsible integrated change.

Indexing (document details)
Advisor: Murray, Jill
Commitee: McFarland, Ronald, Szostek, Lynn
School: Walden University
Department: Applied Management and Decision Sciences
School Location: United States -- Minnesota
Source: DAI-A 75/04(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Behavioral psychology, Management, Occupational psychology, Organizational behavior
Keywords: Cultural intelligence, Emotional intelligence, Information technology, Knowledge manager, Project management, Social science
Publication Number: 3604406
ISBN: 9781303600975
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