Dissertation/Thesis Abstract

The Workers' Leadership Role in a Lean Transformation
by Wilson, Jane T., D.A., Franklin Pierce University, 2013, 165; 3604804
Abstract (Summary)

This research explored the challenges that New Hampshire manufacturers faced in introducing and sustaining improvement initiatives and the social dimension of this issue.

Using an ethnographic methodology, participant-observation was employed to examine the culture of a New Hampshire manufacturer. Through active participation in work groups, regular assignments, and meetings, an understanding of the impact the culture had on the implementation of a set of improvement techniques known as lean manufacturing was gained. Observations illuminated the leadership roles that both management and workers play. Nine themes described the lived experience and the social forces that guided that experience. These themes were: subgroups, lack of overall teamwork, dominant clique, lack of management interaction, focus on the past, workers social lives, individual cooperation, pride in workmanship, lack of process ownership. The effect of these nine themes on the lean initiatives was explored. Finally, the study extrapolated the findings to provide recommendations on successful practices in sustaining lean improvements.

Indexing (document details)
Advisor: Nepton, Carol N.
Commitee: Moore-West, Margaret, Puglisi, Nancy J.
School: Franklin Pierce University
Department: Leadership
School Location: United States -- New Hampshire
Source: DAI-B 75/04(E), Dissertation Abstracts International
Subjects: Social psychology, Industrial engineering, Organizational behavior
Keywords: Communication, Leadership, Leadership of change, Lean manufacturing, Manufacturing, Social systems theory
Publication Number: 3604804
ISBN: 978-1-303-60678-6
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