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Dissertation/Thesis Abstract

Medical providers' emotional intelligence: Relationships with patient satisfaction and treatment adherence
by Jones, David Grant, Ph.D., University of Phoenix, 2013, 157; 3576356
Abstract (Summary)

This quantitative, exploratory, correlational study was conducted to examine whether a relationship exists between providers’ EI levels, patient satisfaction scores, and self-reported patient adherence to a prescribed plan of care. Twenty-three providers completed the MSCEIT assessment, and 234 patients participated in the patient satisfaction and treatment adherence surveys. The mean provider total MSCEIT score was 92.70, with a near-normal distribution curve. A significant difference existed between the scores of high-scoring providers and low-scoring providers (F[1, 21] = 61.074, p = .000). The mean summative patient satisfaction score was 55.48 (minimum= 18, maximum=90), with a standard deviation of 14.22. The strongest positive linear relationship existed between the total MSCEIT provider score and the composite summative score for patient satisfaction. A Pearson correlation was also completed for the providers’ total MSCEIT scores and the averaged patient adherence scores for each provider (r = .748; p < .01). The results of this quantitative, correlational study indicate positive relationships between MSCEIT scores and patient satisfaction (r =. 831, p < .01), MSCEIT scores and patient treatment adherence (r = .748, p < .01), and patient satisfaction and patient treatment adherence (r = .976, p < .01). The results of this study are promising but causation is not implied. Further research is necessary to determine if EI plays a significant role shaping patients' perceptions of their providers or if EI can affect patient behavior. Further research is also required to determine if EI levels in individuals may be improved with behavior modification education and training.

Indexing (document details)
Advisor: Holmberg, Melissa
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-B 75/03(E), Dissertation Abstracts International
Subjects: Social psychology, Personality psychology, Health care management
Keywords: Emotional intelligence, Medical providers, Patient satisfaction, Physician behavior, Treatment adherence
Publication Number: 3576356
ISBN: 978-1-303-56143-6
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