This quantitative, exploratory, correlational study was conducted to examine whether a relationship exists between providers’ EI levels, patient satisfaction scores, and self-reported patient adherence to a prescribed plan of care. Twenty-three providers completed the MSCEIT assessment, and 234 patients participated in the patient satisfaction and treatment adherence surveys. The mean provider total MSCEIT score was 92.70, with a near-normal distribution curve. A significant difference existed between the scores of high-scoring providers and low-scoring providers (F[1, 21] = 61.074, p = .000). The mean summative patient satisfaction score was 55.48 (minimum= 18, maximum=90), with a standard deviation of 14.22. The strongest positive linear relationship existed between the total MSCEIT provider score and the composite summative score for patient satisfaction. A Pearson correlation was also completed for the providers’ total MSCEIT scores and the averaged patient adherence scores for each provider (r = .748; p < .01). The results of this quantitative, correlational study indicate positive relationships between MSCEIT scores and patient satisfaction (r =. 831, p < .01), MSCEIT scores and patient treatment adherence (r = .748, p < .01), and patient satisfaction and patient treatment adherence (r = .976, p < .01). The results of this study are promising but causation is not implied. Further research is necessary to determine if EI plays a significant role shaping patients' perceptions of their providers or if EI can affect patient behavior. Further research is also required to determine if EI levels in individuals may be improved with behavior modification education and training.
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-B 75/03(E), Dissertation Abstracts International|
|Subjects:||Social psychology, Personality psychology, Health care management|
|Keywords:||Emotional intelligence, Medical providers, Patient satisfaction, Physician behavior, Treatment adherence|
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