The purpose of this thesis was to study how and to what extent ISO 9000 quality standards management certification is taught on the undergraduate level in courses in California ABET-accredited 4-year engineering programs. The level of knowledge of the standard among graduates is of concern because well-educated engineers are important to the future of businesses in the global economy, and the ISO 9000 series is an enduring standard of global significance. An email survey was conducted of over 2000 undergraduate engineering professors who are currently teaching in public and private California universities. The overview of responses indicates that, although the majority of professors have over 10 years of teaching experience and a past background in industry, ISO 9000 series certification is not widely understood, taught, or valued. Engineering students and their future employers are clearly not gleaning the benefits of learning this valuable global standard.
|Commitee:||Bourcier, Denis, Vu, David|
|School:||California State University, Dominguez Hills|
|School Location:||United States -- California|
|Source:||MAI 52/03M(E), Masters Abstracts International|
|Subjects:||Educational evaluation, Higher education|
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