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The purpose of this quantitative, non-experimental descriptive study was to examine the relationship between servant leadership and job within a multicultural hospitality organization. The theoretical foundation of the study, servant leadership, was supported by the premise that servant leaders within multicultural organizations value the job satisfaction of their employees. Thirty-nine employees completed the Organizational Leadership Assessment (OLA) survey instrument, and the data were analyzed through the utility of SPSS v. 20. The results revealed that a statistically significant relationship existed between servant leadership and job satisfaction as perceived by culturally diverse employees within a hospitality organization (r = 0.635; p < 0.0005). Thus, the discovery of this new knowledge contributed to the fields of cross-cultural leadership, servant leadership, and hotel management regarding the potential utility of servant leadership principles within a multicultural hospitality organization.
Advisor: | Campbell, Marline |
Commitee: | McGill, Andy, Walker, Nancy |
School: | Grand Canyon University |
Department: | Education |
School Location: | United States -- Arizona |
Source: | DAI-A 75/01(E), Dissertation Abstracts International |
Source Type: | DISSERTATION |
Subjects: | Organization Theory, Organizational behavior |
Keywords: | Cross-cultural leadership, Hotel management, Job satisfaction, Multicultural organizations, Servant leadership |
Publication Number: | 3597448 |
ISBN: | 978-1-303-45522-3 |