Dissertation/Thesis Abstract

Servant Leadership and Job Satisfaction in a Multicultural Hospitality Organization: A Quantitative, Non-experimental Descriptive Study
by Wilson, Douglas Francis, Ed.D., Grand Canyon University, 2013, 201; 3597448
Abstract (Summary)

The purpose of this quantitative, non-experimental descriptive study was to examine the relationship between servant leadership and job within a multicultural hospitality organization. The theoretical foundation of the study, servant leadership, was supported by the premise that servant leaders within multicultural organizations value the job satisfaction of their employees. Thirty-nine employees completed the Organizational Leadership Assessment (OLA) survey instrument, and the data were analyzed through the utility of SPSS v. 20. The results revealed that a statistically significant relationship existed between servant leadership and job satisfaction as perceived by culturally diverse employees within a hospitality organization (r = 0.635; p < 0.0005). Thus, the discovery of this new knowledge contributed to the fields of cross-cultural leadership, servant leadership, and hotel management regarding the potential utility of servant leadership principles within a multicultural hospitality organization.

Indexing (document details)
Advisor: Campbell, Marline
Commitee: McGill, Andy, Walker, Nancy
School: Grand Canyon University
Department: Education
School Location: United States -- Arizona
Source: DAI-A 75/01(E), Dissertation Abstracts International
Subjects: Organization Theory, Organizational behavior
Keywords: Cross-cultural leadership, Hotel management, Job satisfaction, Multicultural organizations, Servant leadership
Publication Number: 3597448
ISBN: 978-1-303-45522-3
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