Dissertation/Thesis Abstract

Patient falls and hospital consumer assessment of healthcare providers and systems staff responsiveness
by Morice, Tura, M.S., California State University, Long Beach, 2013, 50; 1524142
Abstract (Summary)

The purpose of this study is to establish a relationship between responsiveness of hospital staff to a patient's call for help and the hospital fall rate. Patient falls are a very serious matter so data that furthers understanding in this area may be of help for hospitals trying to raise patient satisfaction scores, improve patient outcomes, and improve financial impact. The data utilized in this project are datasets downloaded from the Centers for Medicare and Medicaid Services (CMS) website.

Two hypotheses were tested from each extreme end of the responsiveness spectrum. The final conclusion is that the hospital fall rate is strongly associated with the high ("Always") but not the lower end ("Sometimes or Never").

Further research in this area is recommended to account for casual factors. The limitations of the study may be the collection and manipulation of the data by CMS.

Indexing (document details)
Advisor: Reynolds, Grace
Commitee: Acosta-Deprez, Veronica, Sinay, Tony
School: California State University, Long Beach
Department: Health Care Administration
School Location: United States -- California
Source: MAI 52/03M(E), Masters Abstracts International
Subjects: Public health, Health care management
Keywords: Call light, Fall rate, Hospital falls, Patient satisfaction
Publication Number: 1524142
ISBN: 978-1-303-52120-1
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