Volunteers for non-governmental organizations can be difficult to recruit and retain for a number of different reasons. It is, therefore, important to maximize their contributions because NGOs rely on volunteers to assist their staff members to perform the vital operations in order to accomplish the mission of the organization. However, NGOs tend to have limited staff to train and monitor volunteers and often compete with business organizations and other NGOs for the same volunteer workforce. Therefore, retaining a strong reliable group of volunteers saves NGOs valuable time, money, and labor resources that can effectively contribute to the future development of nongovernmental organizations.
This study proposed an NGO leadership model to examine the value of integrity and inclusiveness as NGO leadership characteristics that impact the leader/volunteer relationship in terms of volunteer satisfaction and retention. For two months, the study uncovered the vital elements that provided volunteers with satisfying experiences that promoted the retention of volunteers in NGOs in the Southern California area. One hundred and forty one volunteers responded to a survey that measured perceived leadership integrity, inclusiveness, volunteer satisfaction, and volunteer retention in NGOs. Thirteen structured in-depth interviews were also conducted with current and former volunteers in order to examine their experiences, perceptions, and observations about the leadership characteristics under examination.
Quantitative and qualitative methods collected data for analysis to address the five research questions and hypotheses in order to determine the relationships between: (1) leadership integrity and volunteer satisfaction, (2) leadership inclusiveness and volunteer satisfaction, (3) volunteer satisfaction and volunteer retention, (4) leadership integrity and volunteer retention, and (5) leadership inclusiveness and volunteer satisfaction. Only three of the hypotheses were supported through correlational analysis, and further supported through qualitative analysis. Two hypotheses were quantitatively unsupported but qualitatively supported. Multiple regression analysis was used to test the NGO leadership Model and revealed that Inclusiveness was a better indicator of volunteer Retention than Integrity and Satisfaction.
Key words: Leadership integrity, leadership inclusiveness, volunteer satisfaction, volunteer retention.
|Commitee:||Chung, Wendy, Kantor, John|
|School:||Alliant International University|
|Department:||San Diego, CSPP|
|School Location:||United States -- California|
|Source:||DAI-A 74/12(E), Dissertation Abstracts International|
|Subjects:||Management, Labor relations|
|Keywords:||Leadership inclusiveness, Leadership integrity, Nongovernmental organization, Volunteer retention, Volunteer satisfaction|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be