Dissertation/Thesis Abstract

A Grounded Theory Exploration of Informal Leadership Qualities as Perceived by Employees and Managers in Small Organizations
by Stincelli, Elizabeth, D.M.IST., University of Phoenix, 2012, 143; 3572919
Abstract (Summary)

The purpose of this study was to identify the qualities that characterize informal leadership in small organizations in the Greater Salt Lake City, Utah area and to develop a grounded theory regarding qualities that characterize informal leadership. The study involved 28 employees and 13 managers from three small organizations in the Greater Salt Lake City, Utah area. As a result of analyzing the data acquired from responses to an open-ended questionnaire and a review of peer-reviewed literature, a grounded theory and model of informal leadership were developed. The grounded theory identified individual competence, organizational structure, and situational requirements as themes related to informal leadership. Sub-themes that were identified represent informal leadership qualities. The sub-themes of confidence, ability, knowledge, willingness, example, and influence emerged from the study as qualities related to individual competence. The sub-themes of encouragement, ideas, asking, and opportunities emerged from the study as qualities related to organizational structure. The sub-themes of ability, organization, skills, goals, effectiveness, company, and teams emerged from the study as qualities related to situational requirements. Understanding gained from the current study may help leaders to realize that organizational culture will either promote or hinder the effectiveness of informal leadership. An understanding of the role that informal leadership plays in the leadership of the organization can offer leaders the opportunity to benefit from the specific qualities that individuals within the organization have to offer in an informal leadership capacity. The findings contribute to filling the gap in peer-reviewed literature related to informal leadership and to the body of knowledge relating to informal leadership as highlighted by the perceptions of employees and managers in small organizations.

Indexing (document details)
Advisor: Vinson, Sheila A.
Commitee: Nebeker, Gerald, Neff, Patricia
School: University of Phoenix
Department: Organizational Leadership
School Location: United States -- Arizona
Source: DAI-A 74/12(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Managerial skills, United States, Management
Keywords: Individual competence, Informal leadership, Organizational culture, Situational requirement, Small organizations
Publication Number: 3572919
ISBN: 9781303412080
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