The purpose of this study was to identify the qualities that characterize informal leadership in small organizations in the Greater Salt Lake City, Utah area and to develop a grounded theory regarding qualities that characterize informal leadership. The study involved 28 employees and 13 managers from three small organizations in the Greater Salt Lake City, Utah area. As a result of analyzing the data acquired from responses to an open-ended questionnaire and a review of peer-reviewed literature, a grounded theory and model of informal leadership were developed. The grounded theory identified individual competence, organizational structure, and situational requirements as themes related to informal leadership. Sub-themes that were identified represent informal leadership qualities. The sub-themes of confidence, ability, knowledge, willingness, example, and influence emerged from the study as qualities related to individual competence. The sub-themes of encouragement, ideas, asking, and opportunities emerged from the study as qualities related to organizational structure. The sub-themes of ability, organization, skills, goals, effectiveness, company, and teams emerged from the study as qualities related to situational requirements. Understanding gained from the current study may help leaders to realize that organizational culture will either promote or hinder the effectiveness of informal leadership. An understanding of the role that informal leadership plays in the leadership of the organization can offer leaders the opportunity to benefit from the specific qualities that individuals within the organization have to offer in an informal leadership capacity. The findings contribute to filling the gap in peer-reviewed literature related to informal leadership and to the body of knowledge relating to informal leadership as highlighted by the perceptions of employees and managers in small organizations.
|Advisor:||Vinson, Sheila A.|
|Commitee:||Nebeker, Gerald, Neff, Patricia|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 74/12(E), Dissertation Abstracts International|
|Subjects:||Managerial skills, United States, Management|
|Keywords:||Individual competence, Informal leadership, Organizational culture, Situational requirement, Small organizations|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be