Dissertation/Thesis Abstract

Crisis Communication-What is Your Emergency
by Johnson, Kaelyn, M.A., Gonzaga University, 2013, 76; 1543346
Abstract (Summary)

This study is a rhetorical analysis of 911 active shooter calls. Working from frame theory it examines the types of communication that occur during crisis situations. This study reviews the actual audio tapes of the Columbine Colorado School shooting, the Trolley Square Salt Lake City UT shooting and the Arizona shooting of Congresswoman Gabby Gifford. This study provides a method for investigating the communication between caller to 911 and the telecommunicators that answer 911calls. It provides a baseline of the communication activities that are occurring and this method of communication is rapidly changing with pending text-mediated communication scheduled to take effect in 911 centers in 2014.

Indexing (document details)
Advisor: Crandall, Heather M., Davis, Elizabeth M.
Commitee: Davis, Elizabeth M.
School: Gonzaga University
Department: Communication and Leadership
School Location: United States -- Washington
Source: MAI 52/02M(E), Masters Abstracts International
Subjects: Communication, Rhetoric
Keywords: 911, Active shooter, Crisis
Publication Number: 1543346
ISBN: 978-1-303-29573-7
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