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Dissertation/Thesis Abstract

The influence of servant leadership on employee engagement: A qualitative phenomenological study of restaurant employees
by Carter, Danon R., D.M., University of Phoenix, 2012, 239; 3570203
Abstract (Summary)

Servant leadership is one leadership philosophy, which addresses the concerns of ethics, customer experience, and employee engagement while creating a unique organizational culture where both leaders and followers unite to reach organizational goals without positional or authoritative power. With employees viewed as one of the greatest assets for organizations, maintaining loyal, productive employees while balancing profits becomes a challenge for leaders, and drives the need to understand employee engagement drivers. The experiences of 11 employees and two managers from Celebration Restaurant in Dallas, Texas explored the qualitative phenomenological study of servant leadership and its influence on employee engagement. The modified van Kaam method contributed to data analysis, which examined manager and employee responses for comparison and assessment. The themes that emerged from interviews and focus groups found were:

1. Servant Leader Experience;

2. Why People Stay at Celebration;

3. Servant Leader Traits;

4. Impact of Servant Leadership;

5. Application of Servant Leadership.

The themes revealed servant leadership positively influences employee engagement while contributing to employee loyalty to the workplace. Based on the servant leader experience, participants were more committed, built healthy work relationships, and actively participated in achieving organizational goals.

Indexing (document details)
Advisor: Parham, Patricia
Commitee: Hakim, Amy, Howard-Hamilton, Mary
School: University of Phoenix
Department: Management
School Location: United States -- Arizona
Source: DAI-A 74/09(E), Dissertation Abstracts International
Subjects: Management, Labor relations
Keywords: Customer satisfaction, Employee engagement, Restaurants, Servant leadership
Publication Number: 3570203
ISBN: 978-1-303-13156-1
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