Dissertation/Thesis Abstract

Subordinate - supervisor communication: Junior Naval Officer feelings and obstacles when communicating up the chain of command
by Fuentes, Neva R., M.A., Gonzaga University, 2012, 46; 1537048
Abstract (Summary)

Research on subordinate-supervisor communication has revealed that employees in civilian organizations often stay silent about workplace problems. Comfort levels between subordinates and supervisors, was a major factor to this silence. Currently, there exists very little literature on upward communication from subordinate to supervisor amongst U.S. Naval Officers. The purpose of this thesis was to explore Junior Officer (JO) feelings and perceived obstacles about communicating up the chain of command with senior officers. Interview questions from a previous study (Milliken, Morrison, & Hewlin, 2003) on subordinate-supervisor communication were adapted for an electronic survey and used to explore JO feelings and perceived obstacles when communicating workplace problems with senior officers. Results answered the research question, revealing that while JOs are generally comfortable when communicating with their senior officers, the hierarchy does negatively affect their communication upward. Other major reasons to remain silent were attributed to feelings of futility and fear of being perceived negatively by others.

Keywords: communicative action, deck-plate leadership, effectiveness, interagency, junior officer, participation, subordinate-supervisor communication

Indexing (document details)
Advisor: Inagaki, Nobuya, Preble, Kipp
Commitee:
School: Gonzaga University
Department: Communication and Leadership
School Location: United States -- Washington
Source: MAI 51/06M(E), Masters Abstracts International
Source Type: DISSERTATION
Subjects: Communication, Organizational behavior, Military studies
Keywords: Junior officers, Subordinate-supervisor communication
Publication Number: 1537048
ISBN: 978-1-303-06539-2
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