Human service workers have a history of working with our neediest populations, and their work often entails long hours, challenging situations, and limited resources. When the focus of the work is on human strengths and positive approaches, more positive results emerge. In order to determine the process of how human services workers maintain a positive perspective in their work, 15 human service workers from a diverse spectrum were interviewed. A narrative analysis was applied to elicit the participants' insights, revealing common themes and strategies. The findings indicated that having a fundamental belief in human potential, seeing the client's positive attributes, and having inherent capacities of caring were fundamental. Participants believed their work was meaningful and made a difference, and that they were a part of something bigger. They felt empathy and compassion toward clients, and generally believed that their temperament and upbringing also influenced their capacity to maintain a positive perspective. Aside from their beliefs, workers depended on receiving support from like-minded people, colleagues, and others in their environment. They utilized self-care, self-monitoring techniques, and demonstrated self-awareness and a mature capacity to adapt to the unexpected. They were able to apply their learning from past experiences in support of the services they offer to others.
|Commitee:||Ettling, Dorothy, Padilla, Rafael|
|School:||California Institute of Integral Studies|
|Department:||Humanities with a concentration in Transformative Learning and Change|
|School Location:||United States -- California|
|Source:||DAI-A 74/08(E), Dissertation Abstracts International|
|Subjects:||Social research, Occupational psychology, Organizational behavior|
|Keywords:||Human service workers, Human services, Human strengths, Positive perspective, Strength-based approach, Strength-based perspective|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be