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Dissertation/Thesis Abstract

The relationship between leadership styles and patients' satisfaction in an acute care setting
by Koovakada, Philip, M.S.N., California State University, Long Beach, 2013, 70; 1522638
Abstract (Summary)

In a work environment stressed with organizational changes, financial constraints, various patient populations, policies and regulations that are constantly changing, nursing leaders have to visualize the future and lead the way towards a productive and efficient unit. Within the healthcare system the users are patients and satisfaction primarily depends on quality of care, thus patients once regarded as recipients of health care, are now recognized as healthcare consumers. It is prudent to identify and understand what influences healthcare consumers' perceptions of quality care and under what circumstances they are satisfied with the care received. Measuring patient satisfaction has a variety of applications and is essential in a number of clinical contexts. A lack of information exists in identifying specific relationships between leadership styles of nurse managers and patient satisfaction with the nursing staff. The purpose of this research is to identify the correlation between patient satisfaction with the nursing staff and staff nurse perceptions of unit managers' leadership styles in acute health care setting.

Indexing (document details)
Advisor: Singh-Carlson, Savitri
Commitee: Reynolds, Grace, Whaley, Lynne
School: California State University, Long Beach
Department: Health Care AdministrationNursing
School Location: United States -- California
Source: MAI 51/05M(E), Masters Abstracts International
Subjects: Nursing, Health care management
Publication Number: 1522638
ISBN: 978-1-303-02050-6
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