For both the hospital and patient, today's health care delivery system is a risky business. Health care organizations have reinvented the patient and now profile patients as the new business consumer. The growing paradigm of the value of patient satisfaction has become a significant element of health care outcomes and an increasingly important element of quality assessment for ambulatory care and hospital settings.
As a focus of providing quality care to the patient versus the quantity of the services they provide, ambulatory care clinics and hospitals are having to re-think their strategy and re-educate their staff in recognizing the implications of patient perceptions (Centers for Medicare and Medicaid Services, 2011).
Delivery of the patient experience will require hospitals and health care providers to care in a particular way, not just sometimes or usually.
|Commitee:||Acosta-Deprez, Veronica, Sinay, Tony|
|School:||California State University, Long Beach|
|Department:||Health Care Administration|
|School Location:||United States -- California|
|Source:||MAI 51/05M(E), Masters Abstracts International|
|Subjects:||Health care management|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be