Obtaining a bachelor’s degree favorably makes an impact in marginalized groups because it promotes social mobility to individuals who live in poverty. The students from the Academic Special Services Program of the Río Piedras Campus at the University of Puerto Rico come from disadvantaged areas of society. The research was focused on finding out what are the factors that influence the counseling services so that first generation students with limited economic resources are able to obtain a Bachelor’s degree. Researching about these factors will contribute to other student populations with similar characteristics and thus increase the likelihood for other students to complete their bachelor’s degree. The theories that were used in the research were Albert Ellis’s Conductal Rational Therapy, Roger’s Person Centered Therapy, and the Model on Student Retention developed by Vincent Tinto. The sample of this research was composed up of 88 students who entered the program during the 2001-2002 and 2002-2003 academic years. The researcher used qualitative analysis with descriptive statistics to analyze the data obtained and the distribution of percentages. The statistical results are presented in tables and graphs. The influential factors on the counseling services that contributed to students obtaining a Bachelor’s degree were social and academic integration, a healthy environment, to listen actively, empathy, commitment to the educational goal, consistency and family background.