The problem investigated was the relevance of the European Foundation for Quality Management (EFQM) model criteria for the UAE business. The qualitative research method with a grounded theory design study assisted identification of the criteria in EFQM relevant to the UAE business. It also assisted in identification of the criteria in EFQM irrelevant to the UAE business. It assisted identification of missing criteria in EFQM relevant to the UAE business. The study assisted in exploring reasons for non-participation of organizations in quality awards by interviewing leaders of organizations who never participated in quality award programs. Business leaders from 20 organizations in the UAE responded to the questionnaire and provided his or her opinion on National Quality awards (NQA), EFQM, various criteria in the model, and their relevance. The interviewee provided opinions on the missing criteria. Key assumed norms were the theoretical code that emerged from the analysis. The four assumed norms were corporate governance, labor laws, financial reporting, and corporate social responsibility linked to Islamic philosophy. Implications arising out of the analysis were presented and relevant recommendations were offered to organization leaders, NQA committee, and for future research.
|Commitee:||Dasgupta, Tathagata, Jones, Victoria|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 74/03(E), Dissertation Abstracts International|
|Subjects:||Management, Middle Eastern Studies|
|Keywords:||Business, EFQM, European Foundation for Quality, Excellence, Grounded, Theory, UAE, United Arab Emirates|
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