Twenty-four managers from three organizations in the Washington, DC area participated in the research study to explore manager’s awareness of and reaction to the phenomenon of workplace incivility. Incivility, as a contemporary phenomenon, is prevalent within the modern workplace and is bad for business. Managers are an organizations’ first line of defense in the face of the contemporary threat. Managers do not possess equal understanding of the definition and scope of workplace incivility, nor do they have a common frame of reference for understanding its impact upon organizational productivity or the organization’s climate. The research study employed a qualitative grounded theory method approach to explore managers’ awareness of and reaction to the contemporary phenomenon of workplace incivility. The participants answered eight open-ended questions regarding personal awareness of and reaction to workplace incivility. Managers’ awareness of the phenomenon of workplace incivility served as the unit of analysis during the data collection process. The study concluded with new theory, which suggests that managers’ self-awareness is a contributing factor toward recognizing, moderating, and mitigating the antecedents and consequences of workplace incivility. Furthermore, managers’ levels of interpersonal awareness frame and moderate the prevalence and consequences of workplace incivility within the organization. Managers may contribute to workplace incivility through suboptimum levels of self-awareness and interpersonal awareness or may cause the deviant behaviors to spiral and escalate. Managers profess to embrace the underlying principle of the Golden Rule within the work environment, but may not be aware of the gap between personal intentions and desired outcomes.
|Advisor:||Stout, Mary W.|
|Commitee:||Williams, Dorothy J., Wynn, Marcia B.|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 74/03(E), Dissertation Abstracts International|
|Subjects:||Management, Occupational psychology, Organization Theory, Organizational behavior|
|Keywords:||Civility, Incivility, Organizational citizenship, Revenge, Social isolation, Workplace, Workplace hostility|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be