This thesis reports the findings of a survey based field study to explore the knowledge sharing behaviors in virtual project teams using the Social Network Analysis (SNA) approach. The study also examined using correlation analysis if sociocultural factors like Trust, Shared Goals, Shared Language and Collaboration are seemed as important factors toward knowledge sharing activities.
This quantitative study was conducted with online survey questionnaire. Respondents composed of knowledge workers in Information Technology (IT) industry in USA and India. The survey consisted of sociometric questions to map the knowledge network and non-sociometric questions to study the significance of sociocultural factors. Survey data of sociometric responses was analyzed using the software, FirmNet Online (FNO) developed by Maven 7 to generate SNA maps or sociograms. Non-sociometric Likert scale responses were analyzed using non parametric statistical methods. Trust, Shared Language and Collaboration do not seem as important for knowledge sharing while Shared Vision does seem to be an important factor for knowledge sharing. Additionally, it is also seen that Face-to-Face communications do seem as important for building Trust. Trust in the USA is found to be significantly higher than trust in India. Organizations can use the research findings to understand the power of socialization exhibited in organizational networks leading to better collaboration and knowledge sharing. SNA maps will aid organizations in managing project teams, identify knowledge sharing barriers and improve processes. Organizations can use the research approach and findings to improve learning in virtual teams.
|Advisor:||Wood, David F.|
|Commitee:||Baugh, Jeanne M., Skovira, Robert J.|
|School:||Robert Morris University|
|Department:||Information Systems and Communications|
|School Location:||United States -- Pennsylvania|
|Source:||DAI-A 74/02(E), Dissertation Abstracts International|
|Subjects:||Communication, Organizational behavior, Information science|
|Keywords:||Collaboration, Knowledge management, Knowledge sharing, National culture, SNA, Social capital, Social networks, Virtual teams|
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