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Dissertation/Thesis Abstract

An Exploratory Investigation of the Relationship between Turnover Intentions, Work Exhaustion and Disengagement among IT Professionals in a Single Institution of Higher Education in a Major Metropolitan Area
by Ford, Valerie F., Ed.D., The George Washington University, 2012, 221; 3524351
Abstract (Summary)

Recent studies have shown that turnover is a major issue in IT environments (Armstrong & Riemenschneider, 2011; Carayon, Schoepke, Hoonakker, Haims, & Brunette, 2006; Moore, 2000a; Rigas, 2009). In fact, the research literature in IT and the popular press suggest that IT professionals are particularly vulnerable to burnout (Armstrong & Riemenschneider, 2011; Kalimo & Toppinen, 1995; McGee, 1996; Moore, 2000a). Using the Job Demands-Resources Model of Burnout as a framework, this study investigated the relationship between disengagement, work exhaustion and turnover intentions among IT professionals in a single university in a major metropolitan area. This study used a non-experimental, survey research design via a Web-based questionnaire to collect data from a population (N=287) of university IT employees in a major metropolitan area. Two instruments were employed in the study: the Oldenburg Burnout Inventory (OLBI) measures work exhaustion and disengagement as developed by Demerouti et al. (2001); the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale (MOAQ-JSS) measures turnover intentions. The findings from this research indicated that disengagement consistently showed a statistically significant, positive correlation with turnover intentions. A conceptual implication of the study is that future investigations of disengagement, work exhaustion and turnover intentions among university IT employees must account for the unique work environment and how those workplace characteristics predict disengagement, work exhaustion and subsequent thoughts about quitting.

Keywords: turnover intentions, turnover, work exhaustion, disengagement, job burnout

Indexing (document details)
Advisor: Burley, Diana L.
Commitee: Scully-Russ, Ellen, Swayze, Susan S.
School: The George Washington University
Department: Education and Human Development
School Location: United States -- District of Columbia
Source: DAI-A 74/01(E), Dissertation Abstracts International
Subjects: Higher Education Administration, Occupational psychology, Organization Theory, Organizational behavior, Educational technology
Keywords: Burnout, Disengagement, Higher education, Information technology professionals, Turnover intention, Work exhaustion
Publication Number: 3524351
ISBN: 978-1-267-58714-5
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