This study sought to determine the perception of servant leadership in business-model organizational settings and to assess the potential significance between servant leadership perception and variables, both demographic and others, related to volunteer service. Using the Servant Leadership Scale (Liden et al., 2008), a 28-item survey, combined with 9 additional questions, individuals in five organizational settings in the Southeast region of the United States of America were queried via an online survey method distributed by email. Respondents from each organization reported an overall perception of servant leadership according to the seven-dimension means of emotional healing, creating value for the community, conceptual skills, empowering, helping subordinates grow and succeed, putting subordinates first, and behaving ethically. Using Kruskal-Wallis and Mann-Whitney U nonparametric statistical testing, significance was found for three of organizational settings: between the collected variables of gender, years worked, years volunteered outside of workplace, years volunteered within organizational site, professional/industry related certifications obtainment, and educational attainment, as these variables related to the servant leadership dimension means.
Reference to the servant leadership dimensions correspond to respondents' perceptions as reported in the SL Scale and categorized according to the survey items linked to each dimension area (Liden et al., 2008).
Although significance was found between the dimension categories and demographic and volunteer-service related variables, the significance is confined to this purposive sample. Findings are not generalizable to similar settings outside of this study.
Figures were developed to delineate findings and the study concepts. These detailed illustrations may offer a baseline representation or a mapping of reported servant leadership perception, demographic variables, and volunteer service-related variables in workplace settings. The figures are the visual profile of each organization according to the study concepts and findings. Future studies may expand or improve upon this study's approach to show these concepts and findings.
|Commitee:||Blankenbaker, Ronald, Rausch, David, Tucker, James A.|
|School:||The University of Tennessee at Chattanooga|
|School Location:||United States -- Tennessee|
|Source:||DAI-A 74/01(E), Dissertation Abstracts International|
|Subjects:||Management, Organization Theory, Organizational behavior|
|Keywords:||Demographics, Leadership perception, Organizations, Quantitative, Servant leadership, Volunteer service|
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