Dissertation/Thesis Abstract

Listening to organizational change: Exploring dialogue during sensemaking
by Stratton, Dianna L., M.A., Gonzaga University, 2012, 50; 1516401
Abstract (Summary)

This qualitative study explored the role of dialogue during sensemaking and how that affects receptivity to organizational change. The philosophical framework for this study comes from Buber's (1958) I and Thou dialogue theories concerning the value of existential acknowledgement. Both communication and organizational study theories grounded this research. Bohm (1996) and Isaacs' (1999) dialogue theories converge with Weick's (1995) sensemaking theories as a means to explore the role of listening during organizational change. Data was obtained through ethnographic observation and interview. A cultural research framework provided the means to explore the relationships between dialogue, sensemaking and organizational change. The results suggest that existential acknowledgement from feeling heard during collective sensemaking facilitates group change receptivity. The findings further communication studies and organizational studies in regards to the role of dialogue within sensemaking, as well as social psychology studies concerning effective listening as it relates to the phenomenon of feeling heard.

Indexing (document details)
Advisor: Dare, Alexa, Poutiatine, Michael
School: Gonzaga University
Department: Communication and Leadership
School Location: United States -- Washington
Source: MAI 51/02M(E), Masters Abstracts International
Subjects: Communication, Organization Theory
Keywords: Communication, Dialogue, Listening, Organizational change, Sensemaking
Publication Number: 1516401
ISBN: 978-1-267-54191-8
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