Dissertation/Thesis Abstract

Communication satisfaction, organizational citizenship behavior and the relationship to student achievement in high schools
by Blanchard, Gayle A., Ed.D., Northern Arizona University, 2012, 138; 3509850
Abstract (Summary)

This study used a correlational design that allowed the researcher to examine the relationship among communication satisfaction, organizational citizenship behaviors (OCB) and student achievement. High school teachers were surveyed from a convenience sample of 12 school districts in Arizona. Established instruments were used to survey teachers' perceptions of OCB and communication satisfaction in their schools. Achievement data were obtained for each school from the Arizona Department of Education.

The findings indicated that a relationship exists between organizational citizenship behavior and communication satisfaction in Arizona high schools. Contrary to literature, there was no relationship between student achievement and OCB levels and no relationship between student achievement and communication satisfaction. Additionally, the data suggests that there are no reliable differences between a principal's gender and OCB levels; however, the findings suggest that high school teachers who worked with male principals were more satisfied with the communication they received than high school teachers who worked for female principals. OCB levels did not differ with respect to principals' longevity but did indicate that there is less communication satisfaction associated with principals who are working in their 4th–6th years.

Indexing (document details)
Advisor: Wiggall, Richard
Commitee: Blair, Karyn, Dereshiwsky, Mary, Misner, Hilary
School: Northern Arizona University
Department: Educational Leadership
School Location: United States -- Arizona
Source: DAI-A 73/10(E), Dissertation Abstracts International
Subjects: Educational leadership, School administration, Educational psychology, Secondary education
Keywords: Communication satisfaction, Leadership, Organizational citizenship behavior, School effectiveness, Student achievement, Transformational leaders
Publication Number: 3509850
ISBN: 9781267367730
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