Dissertation/Thesis Abstract

The Evolution of External Employee Assistance Programs Since the Advent of Managed Behavioral Health Organizations
by Sandys, Jay E., Ph.D., New York University, 2012, 273; 3508222
Abstract (Summary)

Employee assistance programs (EAPs) evolved due to market changes, including the emergence of managed behavioral health organizations (MBHOs), and pressure to be defined as a healthcare benefit instead of a workplace productivity tool. This study used a qualitative, grounded theory methodology to interview 26 top leaders at external, non-MBHO EAPs in the United States. Complex adaptive systems, industry life cycle, and organizational life cycle theories assisted in the interpretation of organizational change. Emergent findings include three primary changing market themes, and seven primary survival strategy themes. Influenced by social workers in the industry, EAPs adapted in a unique way that incorporates both business and social service values. Along with more sophisticated business practices, EAPs continue to focus on human services. While most services kept focus on workplace productivity, some EAPs offer services that do not have a workplace focus, a change that may threaten the ongoing viability of the program.

Indexing (document details)
Advisor: Straussner, Lala
Commitee: Hughes, Daniel, Stanhope, Victoria, Thorning, Helle
School: New York University
Department: Ph.D. Program
School Location: United States -- New York
Source: DAI-A 73/09(E), Dissertation Abstracts International
Subjects: Social work, Management, Organizational behavior
Keywords: Complex adaptive systems, Employee assistance program, Managed behavioral health organization, Mental health, Organizational change, Qualitative
Publication Number: 3508222
ISBN: 978-1-267-33830-3
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