Competency in conducting cross-cultural communications is acknowledged increasingly to be a vital skill set for leaders. Despite extensive U.S. Army experience, many U.S. military leaders still struggle to communicate effectively cross-culturally, and they have not had their cross-cultural communications experiences explored sufficiently in literature. A qualitative, phenomenological study using the Moustakas modification of the van Kamm method of analysis was conducted to explore the lived experiences of a representative group of U.S. Army soldiers who have conducted cross-cultural communications. The data from interviewed soldiers of a Brigade Combat Team was analyzed to show what happened, why the soldiers encountered challenges, and how they overcame these challenges to communicate successfully. From the findings, five themes emerged. Challenges of miscommunications or rejection almost inevitably emerge when cross-cultural communications are conducted. American soldiers’ own cultural tendencies, especially displaying impatience and communicating urgency and topical directness, may create some of these challenges. Successful cross-cultural communications requires time to establish relationships and gain trust. The challenges can be overcome by acting among several choices of preparations, techniques, and attitudes. Finally, American soldiers’ transformational leadership practices and firm groundings in socially responsible organizational values are effective in intercultural environments. These themes may prove significant to leadership as the U.S. military, and organizations of any kind, continue their efforts to reach out to people of other cultures and communicate in a spirit of friendliness and goodwill for the benefit of all mankind
|Advisor:||Iwamoto, Dawn M.|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 73/09(E), Dissertation Abstracts International|
|Subjects:||Communication, Political science, Military studies|
|Keywords:||Cross-cultural communication, Intercultural, Soldiers, United States Army|
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