Dissertation/Thesis Abstract

An exploratory study of contracted security officers' retention
by de los Santos Lozano, Gerardo, Ed.D., Pepperdine University, 2012, 162; 3503832
Abstract (Summary)

One of the characteristics of the contracted or outsourced security officers' industry is its high turnover rate. The objective of this qualitative study was to explore some of the factors that contribute to security officer's permanence in their employing organizations. The study took place in Monterrey, Nuevo Leon, Mexico. Eight security officers with more than a year's tenure, employed with 4 different companies, voluntarily agreed to participate in the research. The results of the study show that security officers who experienced good treatment, support, and care about their personal and family needs from owners, executives and supervisors, tended to continue working with their employer. Security officers also found meaning in their positions as they felt that their work contributed to their companies' and clients' wellbeing. The results also show that the security officers enjoy helping others through their positions, and that they perceive that their job contributes to their personal development and learning; they also feel they have good prospects for the future. These factors were found to contribute to the security officers' job satisfaction and commitment to their companies, and impacted their decision to continue their employment with these companies. The conclusion presents recommendations that could enhance employee retention.

Indexing (document details)
Advisor: dePorres, Daphne, Davies, Kay
Commitee: Davies, Kay, Westrup, Nancy, dePorres, Daphne
School: Pepperdine University
Department: Education
School Location: United States -- California
Source: DAI-A 73/08(E), Dissertation Abstracts International
Subjects: Management, Occupational psychology, Organizational behavior
Keywords: Employee retention, Employee turnover, Organiztional commitment, Outsourcing, Security officers
Publication Number: 3503832
ISBN: 978-1-267-27642-1
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